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Returns and Exchanges
The return option is not available.
Nevertheless, you can Exchange your item to a different size option as per availability.
VUVU offers its customers an ’Easy Exchange policy’, wherein you can raise a exchange request of a product within 15 days of its delivery.
Exchanges will not be accepted and the product will be returned back to you if:-
* Product is damaged due to misuse
* Returned without proper safety packaging
* Product is used or altered
* If request is initiated after 15 days of order delivery
* Free product or promotional gifts (Freebies) are not returned
Step 1: Contact our Customer Support within 15 business days of receiving the order. Delayed queries will not be encouraged on the account of the package being opened late.
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Step 2: In case of defective/wrong items in your order share images and videos (JPEG only) with us along with your order details. Our team will assist you as per the policy in which your order was placed.
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Step 3: We will pick up the products within 3-5 business days. If the returned products are received in appropriate aforementioned conditions, exchange as requested will be initiated.
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Note:
Exchange is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
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Exchange not available for orders outside India.
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CAN I RETURN PART OF MY ORDER?Yes. A partial return can be created of the whole order depending on their individual exchange policies, thereby seeking replacement. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
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I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, WHAT IS THE PROCESS?Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a exchange. But return is not available. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order: Step 1: Contact our Customer Support within 4 business days of receiving the order. Delayed queries will not be encouraged on the account of the package being opened late. ​ Step 2:Share images and videos (JPEG only) with us along with your order details and your request to exchange the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed. ​ Step 3: We will pick up the products within 3-5 business days. If the returned products are received in appropriate aforementioned conditions, exchange as requested will be initiated. ​ Note: Exchange is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
Cancellation and Refund
Cancellation of order once placed is not available.
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In case of Product unavailability, refund will be processed.
The refund will be made via the same payment method used to make the purchase.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.